What if my package is lost in transit?

First, compare how long it has been since your order shipped with the delivery estimate in our Shipping Policy. Carriers often skip scans, so a package that has not updated for several days is usually still moving.

If your package is lost in transit, or its tracking has not moved for more than 30 days, we will send a free reprint or give you a full refund. The choice is yours.

Please contact us within 30 days of the last day of the delivery estimate, with your order number.

We cannot cover a package lost because the address entered at checkout was incomplete or incorrect, so please double-check it before you pay.