I used a parcel forwarding service and didn’t receive my order

When you ship to a parcel forwarding company, or redirect a package through a mail forwarding service, our delivery ends at the forwarder’s address. We cannot see or track what happens to the package after that.

For that reason we are unable to replace or refund items reported missing or damaged after they were delivered to a forwarding address. Please contact the forwarding company, or your local post office, with your tracking number to check on your forwarding request.