We apologize for the mix-up. If the design, product, size, or color you received does not match your order confirmation, we will reprint the correct item for free or refund you. Contact us within 30 days of delivery with:
- Your order number (it starts with #LIT) and the email address you used at checkout
- A short description of what went wrong
- Clear photos: one of the whole item and one close-up of the problem. For a missing item, add a photo of the package and its full shipping label.
Please keep the item and its packaging until the issue is resolved. We will never ask you to ship it back.
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