We are so sorry! We pack every order carefully, but things can still happen in transit or production. We will make it right with a free reprint or a full refund, your choice. Please submit a ticket or email support@litzzy.com within 30 days of delivery and include:
- Your order number (it starts with #LIT) and the email address you used at checkout
- A short description of what went wrong
- Clear photos: one of the whole item and one close-up of the problem. For a missing item, add a photo of the package and its full shipping label.
You do not need to send anything back. We review every claim within 2 business days. A reprint is made and shipped as a new order, with the same production and delivery times as a regular order.
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