My personalized item arrived with the wrong name, text or photo

We are sorry about that. First, please compare your item with the personalization shown in your order confirmation email.

If the item is different from what you entered, that is a production error and we will send a free reprint with the correct personalization, or refund you if you prefer. Please submit a ticket or email support@litzzy.com within 30 days of delivery and include:

• Your order number (it starts with #LIT) and the email address you used at checkout
• A short description of what went wrong
• Clear photos: one of the whole item and one close-up of the problem. For a missing item, add a photo of the package and its full shipping label.

You do not need to send the item back.

If the item matches what was entered at checkout, for example a misspelled name, it is not a production error, but please still reach out and we will see how we can help.