How do I request a replacement or refund?

If your item is defective, damaged, or not what you ordered, submit a ticket or email support@litzzy.com within 30 days of the delivery date. If your package never arrived, you have 30 days from the last day of the delivery estimate in our Shipping Policy. Please include:

• Your order number (it starts with #LIT) and the email address you used at checkout
• A short description of what went wrong
• Clear photos: one of the whole item and one close-up of the problem. For a missing item, add a photo of the package and its full shipping label.

We review every claim within 2 business days and reply with our decision. You do not need to return the item: keep it, donate it, or dispose of it as you prefer.

A free reprint is made to the same specification as your original order and ships with our regular production and delivery times. If you would like a different size, color, or design instead, we will refund the original order in full and you are welcome to place a new one.

Full terms are in our Refund and Return Policy.