Once your refund is approved, we send it to your original payment method within 3–5 business days. Your bank or card issuer then needs another 5–10 business days to show it on your statement; this part is outside our control.
Your refund includes the full price you paid for the item and any shipping you paid on it, and we always confirm the amount by email.
If more than 15 business days have passed since we approved your refund and you still do not see it, contact us and we will trace it with our payment processor.
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