If we need something from you to make your item, such as a photo, a clearer image, missing text, or a choice between options, we will email you at the address you used at checkout. Your order stays on hold until we hear back.
To send your details, simply reply to that email, or submit a ticket with your order number and attach the photo or write the exact text you want. We will confirm we have received it and move your order into production.
Please reply as soon as you can: production, and the delivery timeline, only start once we have everything we need.
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