Why did my order arrive in separate packages?

We work with production partners in the United States, Vietnam, and China, and each item is sent to the facility that can make and deliver it fastest. When the items in one order are made in different places, or take different amounts of time, each one ships as soon as it is ready instead of waiting for the others.

You will get a separate shipping email and tracking number for each package. Split deliveries never cost you extra.

If one package has arrived and another has not, check all of your tracking numbers first. If a tracking number has not moved for more than 30 days, contact us and we will make it right.