My tracking hasn’t updated in several days. Is something wrong?

Usually not. Packages are not scanned at every stop, and tracking can stay quiet for several days even while the package keeps moving. This is most common when:

• The package is traveling between sorting centers and has not been scanned yet.
• Carriers are busy during peak season, or the weather is causing delays.
• An international package is clearing customs or being handed to the local carrier.

If your tracking has not moved for more than 30 days, we will send a free reprint or give you a full refund, as explained in our Refund and Return Policy. Just send us your order number.