Why do I see two charges on my statement?

First, check your inbox for order confirmations. If you have two confirmations with two different order numbers, two orders were placed. Contact us within 12 hours with the order number you want cancelled and we will cancel it and refund you in full.

If you only have one confirmation, you have not been charged twice. The second line is a temporary authorization hold: when a payment is attempted, your bank sets the amount aside, and if an attempt failed or was retried, that hold can appear next to the real charge. Your bank releases it automatically, usually within a few business days.

Still see two completed charges after a week? Send us a screenshot of your statement (please hide your card number) and we will sort it out.