Why is my card being declined?

Your bank decides whether to approve a payment, not us. The most common reasons for a decline are:

• Not enough available funds, or a daily spending limit has been reached.
• The billing address, ZIP code, expiry date, or security code does not match what your bank has on file.
• Your bank blocks online or international purchases until you confirm the payment is yours.
• The card has expired or has been replaced.
• A temporary error on the payment network.

Please check your details and try again in a few minutes, or pay with another card, Shop Pay, Apple Pay, or Google Pay. If it keeps failing, your bank can tell you the exact reason.

When a payment is declined, no order is created and no money is taken. We never see your full card number, so we cannot see the decline reason on our side, but we are happy to help you finish your order.